Below is our refund policy, which outlines the conditions under which maintenance or replacement services are offered.

By making a purchase, you agree to the terms outlined below.

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1. All Sales Are Final

All sales are final and cannot be refunded. Please review your order carefully before completing your purchase.

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2. Maintenance and Replacement

All of our products are handmade and designed to last, but sometimes mishaps can happen. We want you to have a great product, so we are happy to assist and offer maintenance or replacement in case something does go wrong. If your product is flawed or broken due to a design issue, you are eligible for maintenance or a replacement product. This service is available for up to one year after the date of purchase.

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Please note that wear and tear over time is normal, and the maintenance service is only there to help in cases where something has gone wrong due to design flaws.

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• Exclusions: Maintenance or replacement does not apply to damage caused by negligence, misuse, or excessive force.

• Proof of Purchase: A valid proof of purchase is required to request maintenance or replacement services.

• Customer Responsibility: Customers are responsible for covering all shipping costs related to returning the item.

 

3. Requesting Maintenance or Replacement

To request maintenance or a replacement:

• Send an email to misschrissykiss@gmail.com.

• Include clear photos of the product and the issue.

• Provide your proof of purchase and a description of the problem.

 

Processing Time: Processing times for maintenance or replacement depend on the complexity of the project. We will provide an estimated timeframe upon review of your request.

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4. Lost or Delayed Packages

Miss Chrissy Kiss is not responsible for packages lost or delayed by postal services. Please contact the shipping provider directly for assistance in such cases.

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Contact Us

If you have any questions regarding this policy, feel free to contact us:

• Email: misschrissykiss@gmail.com

 

Thank you for your understanding and support.